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  • Are there any rules I should know about?
    ● LATE ARRIVALS: SJS&P will allow a 15-minute time grace period for the Customer and the Event Attendees to arrive at the Event. After this grace period, SJS&P reserves the right to either provide or refuse the service, depending on the arrival time, at the discretion of the staff. Please see the cancellation policy. ● AGE REQUIREMENTS: For the “Painting Experience”: Ages 7 and up are allowed during the day time Event sessions (11:30 am, 2:00 pm and 5:30 pm). Only 18 and over is allowed for the 8:00 pm evening Event session. “Candle Making Experience”: Ages 10 and up are allowed during the day time Event sessions (12:00 pm, 2:30 pm and 6:00 pm). Only 18 and over is allowed for the 8:00 pm evening Event sessions. Minor must be accompanied by their legal guardians. ● EXTRA TIME: The Painting Experience is scheduled for 2 hours. The Scented-Candle-making for 1 hour to 1.5 hours. This allowed time includes the introduction and instructions. Additional time (any time after the 2hrs/1.5 hrs) will be charged at $25.00 per 30-minute increment to the Customer before the extra time can commence, paid with a debit or credit card to SJSP. Availability of Additional Increments shall be subject to prior approval by the SJSP Instructor. ● I understand that if I do not follow SJS&P rules, or if my actions or behavior is uncivil, confrontational, belligerent, or otherwise hostile, SJS&P can, at its own discretion, ask me to leave or have me removed from the Event without entitlement of a refund or discount.
  • Refund Policy for San Juan Paint & Sip
    Effective Date: March 17, 2024 (ENGLISH) ​ No Refund Policy on Services with Rescheduling Option: San Juan Sip & Paint is committed to providing high-quality services to our clients and makes every effort to meet and beat expectations. We know life events may prevent you from attending class. In addition, Old San Juan has an unpredictable nature that can at times make It too difficult to host an event. As a company we will make every effort to mitigate loss. In order to maintain the efficiency and fairness of our operations for our staff and guest, we have established the following policy regarding refunds and rescheduling for our services to ensure the future success and enjoyment for our community and visitors. ​ Refund Policy: All purchases of our services are non-refundable unless you are permanently traveling out of the country and can provide proof of travel, valid airline tickets will be requested as proof. Otherwise, once a service is booked and payment is made, it is considered a final sale, and no refunds will be issued under any circumstances. ​ Rescheduling Policy: While we do not offer refunds, we understand that unforeseen circumstances may arise that prevent you or us from attending a scheduled class session. Therefore, we provide the option to reschedule your class session for a later date, subject to the following conditions: 1. Advance Notice: Clients must notify San Juan Paint and Sip of their intention to reschedule a class session a minimum of 4 hours before the scheduled start time via email. Your emails time stamp will be used to determine if your messages was received in a timely manner. 2. Rescheduling Limit: Clients are allowed to reschedule a class session to a later date on one occasion only. Subsequent rescheduling requests will not be accommodated. 3. Availability: Rescheduled class sessions are subject to availability. San Juan Paint & Sip will make reasonable efforts to accommodate the rescheduled session based on the availability of instructors and resources. 4. Expiration: The option to reschedule a class session is valid for a maximum of 30 days from the date of the original scheduled session. After this period, the opportunity to reschedule expires, and the you forfeit the service. ​ Procedure for Rescheduling: To initiate the rescheduling process, clients must contact San Juan Paint & Sip via PAINTANDSIPPR@GMAIL.COM at least 4 hours before the scheduled class session. Our virtual customer support team will assist you in finding a suitable alternative date and time for your session. ​ By engaging in our services, you acknowledge and agree to abide by the terms of this no refund policy with rescheduling options. San Juan Paint and Sip reserves the right to modify or update this policy at any time. Clients will be notified of any changes through our website or other means of communication. Thank you for your understanding and cooperation. Fecha de Vigencia: 17 de marzo de 2024 (ESPANOL) Política de No Reembolso en Servicios con Opción de Reprogramación: San Juan Sip & Paint está comprometido a proporcionar servicios de alta calidad a nuestros clientes y hace todo lo posible para cumplir y superar las expectativas. Sabemos que eventos de la vida pueden impedir que asista a clase. Además, el Viejo San Juan tiene una naturaleza impredecible que a veces puede hacer que sea demasiado difícil organizar un evento. Como empresa, haremos todo lo posible para mitigar las pérdidas. Con el fin de mantener la eficiencia y equidad de nuestras operaciones para nuestro personal y huéspedes, hemos establecido la siguiente política con respecto a los reembolsos y la reprogramación de nuestros servicios para garantizar el éxito futuro y el disfrute de nuestra comunidad y visitantes. Política de Reembolso: Todas las compras de nuestros servicios no son reembolsables, a menos que esté viajando permanentemente fuera del país y pueda proporcionar prueba de viaje, se solicitarán boletos de avión válidos como prueba. De lo contrario, una vez que un servicio está reservado y el pago se ha realizado, se considera una venta final, y no se emitirán reembolsos bajo ninguna circunstancia. Política de Reprogramación: No ofrecemos reembolsos, entendemos que pueden surgir circunstancias imprevistas que le impidan a usted o a nosotros asistir a una sesión de clase programada. Por lo tanto, ofrecemos la opción de reprogramar su sesión de clase para una fecha posterior, sujeta a las siguientes condiciones: Aviso Anticipado: Los clientes deben notificar a San Juan Paint and Sip de su intención de reprogramar una sesión de clase con un mínimo de 4 horas antes de la hora de inicio programada a través de correo electrónico. Se utilizará la marca de tiempo de su correo electrónico para determinar si su mensaje fue recibido de manera oportuna. Límite de Reprogramación: Los clientes pueden reprogramar una sesión de clase para una fecha posterior en una sola ocasión. No se acomodarán solicitudes de reprogramación subsecuentes. Disponibilidad: Las sesiones de clase reprogramadas están sujetas a disponibilidad. San Juan Paint & Sip hará esfuerzos razonables para acomodar la sesión reprogramada en función de la disponibilidad de instructores y recursos. Expiración: La opción de reprogramar una sesión de clase es válida por un máximo de 30 días desde la fecha de la sesión programada original. Después de este período, la oportunidad de reprogramar expira, y usted pierde el servicio. Procedimiento para Reprogramar: Para iniciar el proceso de reprogramación, los clientes deben contactar a San Juan Paint & Sip a través de PAINTANDSIPPR@GMAIL.COM al menos 4 horas antes de la sesión de clase programada. Nuestro equipo de atención al cliente virtual le asistirá en encontrar una fecha y hora alternativa adecuada para su sesión. Al participar en nuestros servicios, usted reconoce y acepta cumplir con los términos de esta política de no reembolso con opciones de reprogramación. San Juan Paint and Sip se reserva el derecho de modificar o actualizar esta política en cualquier momento. Los clientes serán notificados de cualquier cambio a través de nuestro sitio web u otros medios de comunicación. Gracias por su comprensión y cooperación.
  • How do I sign up for a workshop?
    It’s simple Click on our Book Now button, choose the day and time you want, and pay online. It’s that easy.
  • What do I need to Enter a workshop?
    Bring your ID! To check-in, you’ll need a valid, physical government-issued ID, along with proof of purchase, the holder’s credit card used to make the reservation. Must sign and date a waiver.
  • What should I wear?
    We will provide aprons BUT we recommend that you wear clothing that you don’t mind getting paint on in case any accidents occur. Things can happen.
  • What is a Paint and Sip?
    We're a group of artist that share our love for art and teach guests how to make are while we sip on drinks! Your ticket includes one drink, a dynamic instructor, and art materials. All you have to do is show up ready to have fun and create a lasting memory. No artistic experience is necessary for everyone to take home a work of art!
  • Can I come to a workshop without reserving a seat in advance?
    Sure. But we recommend signing up in advance to ensure you have a saved seat. If our class is sold out, we won’t have a seat for you and we’ll feel bad!
  • Can kids come?
    Paint Workshop ages: We allow ages 7+ and up in our 11:30am, 2pm, and 5:30pm. 13+ ONLY for our 8pm workshops. Scented candle-making: Ages 10+ in our 12pm, 2:30pm, 6pm. 13+ ONLY for our 8:30pm . Please bring a tablet or other form of entertainment for children. Kids paint fast because they're not afraid to use their imagination!
  • What forms of payment do you accept for your workshops?
    All major credit or debit cards. NO CASH.
  • Do you serve food?
    No. But our friendly neighboring restaurant The Cave, should be available before and in many cases after the event. Please note we are not associated with The Cave.
  • Do you offer other types of workshops?
    Yes. We also have a scented candle-making workshop. Your admission includes all the needed materials, over 30 fragrances to choose from, and one free Drink.
  • Do you serve drinks?
    Yes. We have 5-6 rum-inspired cocktails, a local beer called Medalla, and sodas and juices. We also offer tap or bottled water. After reserving please look out for our special off you should get in your email for a $15 unlimited drink package only available on our website.
  • Can a workshop be canceled if you don't have enough guests registered?
    A minimum of 5 guest total, must be registered for the workshop to take place. If there a less than 5 registered guests reserved we have the right to cancel the Event and issue a full refund. (This is under rare circumstances)
  • What is the goal and objective of a sip and paint workshop?
    Our goal is to offer a Creative Experience for beginners and experts. We're a safe space to let loose, get out of the sun, and have some fun. We aren't expecting you to be perfect or paint just like us. You won't get a letter grade at the end. Please have fun!
  • What should I know about alcohol consumption?
    ALCOHOL CONSUMPTIONS: ● I understand that the service of alcohol is limited to the duration of the Event, and SJS&P does not sell alcohol for off-premise consumption, either prior to or after the Event. I understand that I will be served only ONE drink at a time. This means I must finish my drink before another drink can be served. I also understand that the drink is not to share. ● I declare that I am of legal age to consume alcohol per Puerto Rico Laws, and that I have complied with showing SJS&P a valid proof of such legal age. ● Alcoholic consumption is not included. The customer will not receive a credit or discount for not consuming alcohol. ● I agree to limit my consumption of alcohol to a safe and reasonable level (including, if I so choose, none at all), and I shall make provisions for transportation to and from SJS&P location. SJS&P is not responsible for coordination transportation, but may do so on behalf of the Customer at their own discretion. The Customer shall be responsible for any and all transportation cost. ● I further acknowledge that SJS&P may, at its own discretion, stop serving alcohol to me if they are under the impression I am inebriated and may pose a threat to myself or others.
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